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	<title>The Opus Unlimited &#187; The Customer Experience</title>
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	<link>http://theopusunlimited.com</link>
	<description>Not just another blog...</description>
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		<title>Thanks Yvonne at Southwest Airlines PHX</title>
		<link>http://theopusunlimited.com/2009/04/thanks-yvonne-at-southwest-airlines-phx/</link>
		<comments>http://theopusunlimited.com/2009/04/thanks-yvonne-at-southwest-airlines-phx/#comments</comments>
		<pubDate>Tue, 07 Apr 2009 22:39:27 +0000</pubDate>
		<dc:creator>David Walker</dc:creator>
				<category><![CDATA[The Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Phoenix]]></category>
		<category><![CDATA[Southwest Airlines]]></category>
		<category><![CDATA[Yvonne at Southwest]]></category>

		<guid isPermaLink="false">http://theopusunlimited.com/?p=51</guid>
		<description><![CDATA[While I will forward the formal letter version of this post to the corporate headquarters of Southwest Airlines, I want to extend my sincere appreciation to you for your actions last week. Thank you again Yvonne for helping me get my two cousins on the plane from Phoenix, AZ to St. Louis, MO. The departure [...]]]></description>
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		<title>Executive Pay Exposed</title>
		<link>http://theopusunlimited.com/2009/03/executive-pay-exposed/</link>
		<comments>http://theopusunlimited.com/2009/03/executive-pay-exposed/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 13:49:50 +0000</pubDate>
		<dc:creator>David Walker</dc:creator>
				<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Race]]></category>
		<category><![CDATA[The Customer Experience]]></category>
		<category><![CDATA[Affirmative Action]]></category>
		<category><![CDATA[AIG]]></category>
		<category><![CDATA[bailout]]></category>
		<category><![CDATA[executive pay]]></category>
		<category><![CDATA[John D. Schwab]]></category>
		<category><![CDATA[William Hartman]]></category>

		<guid isPermaLink="false">http://theopusunlimited.com/?p=40</guid>
		<description><![CDATA[It&#8217;s time to pull the pants off of executive pay and fully expose the manner in which so many companies compensate those in the corner office. AIG is not the first, nor will it be the last company to grossly overpay executives for failing and royally screwing up. They just happen to be the biggest [...]]]></description>
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		<title>DirecTV Engages in Shady Practices</title>
		<link>http://theopusunlimited.com/2009/03/directv-engages-in-shady-practices/</link>
		<comments>http://theopusunlimited.com/2009/03/directv-engages-in-shady-practices/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 19:41:16 +0000</pubDate>
		<dc:creator>David Walker</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[The Customer Experience]]></category>
		<category><![CDATA[bait and switch]]></category>
		<category><![CDATA[buyer beware]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[DirecTV]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[poor customer service]]></category>
		<category><![CDATA[shady]]></category>

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		<description><![CDATA[Late last year, I decided to cut the COX cable cord and return to DirecTV. In my humble opinion, DirecTV is a better servie at a better value. There&#8217;s a catch. DirecTV engages in a very shady business practice. Before I give you the scoop, let me take full responsibility for thinking that a company [...]]]></description>
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